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Internet speed complaints rise in Australia

As Australia’s National Broadband Network (NBN) ramps up its rollout, the issues and frustrations faced by those connecting to the new network have also increased, notes The annual report of the Telecommunications Industry Ombudsman (TIO) says that complaints about mobile services fell during the past financial year, but fixed-line internet and NBN related complaints rose significantly. “Australians seem slightly more content with their mobile service providers with complaints at their lowest level in nine years. But it was a different story for internet service providers as complaints rose by 22%. Australia’s much maligned internet speeds were central to the spike in complaints.” “New complaints about internet data speed increased by 48%,” said chief ombudsman Judi Jones. A growing number of people have registered their aggravation about their NBN service, the data shows. Complaints about the mostly taxpayer-funded project more than doubled during the year, and made up 12% of the total complaints lodged with the ombudsman. Read more. TIO annual report here

  • Monday, 21 November 2016

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