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Germany adopts transparency law on contracts and performance

The German parliament has adopted legislation requiring telephone and internet providers to inform their customers about contract limits and network performance, notes Telecompaper. “Under the new transparency regulation, originally proposed by the Federal Network Agency [Bundesnetzagentur or BNetzA], telephone and internet providers will need to inform customers about the nature of contract terms before any agreement is made. Each customer invoice will be required to list the minimum term and notice period for the contract.” The new law also requires providers to publish information on the data transfer rate agreed in the contract, as well as the connection quality which is actually delivered. Customers should be able to find this information with minimal effort, according to the regulations. Providers also need to make customers aware of the option to test their network connection, including the offer by BNetzA to measure their network performance. Read more

  • Monday, 12 December 2016

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