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Germany’s regulator steps up pressure on ISP performance

German regulator, Bundesnetzagentur (Federal Network Agency), has outlined plans to hold ISPs accountable for when customers should be compensated for not receiving promised broadband speeds, reports Telecoms.com. “We want to clearly define for the user when a non-contractual performance with respect to the download speed is available for stationary broadband connections,” said Jochen Homann, president of Bundesnetzagentur. “Users should be able to prove this to their provider by means of clear criteria. We are aiming at the speeds contracted by the suppliers. The suppliers have to be measured by their promises.” The agency has also published its first report on broadband measurements to create transparency and increase pressure on providers. “Across all bandwidth classes and providers, customers often do not achieve expected maximum surfing speeds. However, results are different for individual bandwidths and vary among providers," said Homann. “Nevertheless, half of all users for all providers considered in the fixed networks achieved at least 60% of the contractually agreed maximum data speed, with individual operators even achieving rates over 90%.” For fixed networks, depending on the bandwidth class, some 4% to 25% of end users reached 100% of the agreed maximum data speed. The lowest result was achieved in the bandwidth class of 8 to <18 Mbps, which is dominated by ADSL connections. For mobile broadband connections, the ratio between actual and agreed maximum data speeds was below that of fixed-network broadband connections. While the share of end users that achieved at least half the maximum data speed in a fixed network was just over 70%, this share was below 30% for customers with a mobile broadband connection. However, end users with mobile broadband connections also rated providers predominantly with the ‘very good’, ‘good’ or ‘satisfactory’ (82.8%) grades. This suggests that end users with mobile broadband connections are likely to value mobility and available performance over achieving the expected maximum data speed. Read more (Telecoms.com) and here (Bundesnetzagentur press release and report).

  • Thursday, 20 April 2017

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