The current pandemic has amplified the importance of reliability, fairness and equitable access to communications services in a post fixed-line environment. The Australian Government is looking to set up a post-2020 telco consumer protection framework. Redress and complaint handling and reliability of services have been considered, and now there is discussion of choice and fairness. What does this mean in areas like customer service; and, in the COVID-19 context, dealing with issues of financial hardship? Join the IIC Australian Chapter at its next webinar in November to discuss.
Speakers details to follow soon.
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