IIC MENA Chapter Inaugural Event – in person

His Excellency Mr. Mohammed bin Ali bin Mohammed Al Mannai was appointed Minister of Communications and Information Technology in October 2021.

His Excellency the Minister of Communications and Information Technology has held several positions related to the Information and Communications Technology (ICT) sector.

His Excellency has served as the President of Communication Regulatory Authority after being the Chief Executive Officer of the Qatar National Broadband Network Company (QNBN), as well as having served in senior positions in the telecommunications company Ooredoo Qatar, formerly known as Qtel.

His Excellency currently holds several other positions, including Vice Chairman of the Board of Directors at Qatar Free Zones Authority, Member of the Board of Trustees of Qatar University, Member of the Board of Directors of the Qatari Satellite Company Es’hailSat, and a Member of the Board of Directors of Al Jazeera Media Network.

His Excellency the Minister of Communications and Information Technology received a bachelor’s degree in Physics from the American University in Cairo.

His Excellency also holds professional certificates in management and leadership from several institutions, including the International Institute for Management Development (IMD), INSEAD Business School, and the Carnegie Bosch Institute

Alexandre Serot leads the regulatory function of Vodafone Qatar. Before joining Vodafone Qatar in 2016, Alexandre was the head of public policy and regulatory affairs for Fixed Services at the Vodafone Group where he was responsible for developing the Group’s position and regulatory strategy in relation to fixed services (NGA, etc) and National Broadband Plans as well as providing support to operating companies across Vodafone. Before joining Vodafone in 2013, Mr Serot spent over ten years working for regulators and the World Bank in various parts of the world.

An economist by training and profession, Mr Serot has a PhD in Public Policy from the European University Institute of Florence.

Dr Bharat Vagadia joined Ooredoo Group in 2017 as senior director regulatory affairs with oversight across the ten operations across MENA and South Asia. Prior to joining the group, he was with Ooredoo Qatar. He brings with him over twenty-five years’ experience in TMT policy, regulation and strategy and wealth of experience as a management consultant, having advised over fifty clients in over twenty-five countries, across Europe, the Middle East, Africa and Asia, including governments, regulatory authorities, multinationals, high growth start-ups, as well as investment funds. He has during his career, helped with sector liberalization, creation of licensing frameworks and the broader development of regulatory environments that foster competition and long-term consumer welfare.

Dr Vagadia is the author of four books, the latest being Digital Disruption.

Dr Vagadia holds a PhD, MBA, LLM, B-Eng, DipM. He sits on the board of Ooredoo Myanmar, is chair of GSMA AsiaPac policy group and member of the MENA policy group.

Dikmen Edgu is Partner and Head of MENA region at Axon Partners Group, an international firm founded in 2006 that provides investment and advisory services in the ICT and digital space in more than 70 countries across the world.

Mr Edgu is an international strategy consultant with strong expertise in emerging technology and innovation, and has worked with Regulators, Governments and Corporates alike across Europe and Asia. He has led multiple advisory projects in a wide range of policy and regulatory issues with National Cybersecurity Agencies on strategic projects, from the assessment of national ICT infrastructure to the creation of cybersecurity policies and regulations.

Mr Edgu holds a BA in Business Administration and a Master of Business Administration (MBA).

James Bellis, a Director in the Telecommunications Practice of Frontier Economics, has over 16 years’ experience advising world leading operators, regulators and policy makers across the globe. Much of his work focuses on market liberalisation, competition assessments, retail and wholesale pricing, cost accounting, spectrum pricing and policy, universal service and policies to promote high speed broadband services.

Mr Bellis leads much of Frontier’s telecommunications work outside Europe, focusing on Asia, the Middle East, Africa and the Caribbean and he has managed a number of complex assignments working with other experts and client teams.

Dr Jean Pierre Scerri is a UK qualified lawyer originating from Malta. He has more than 20 years’ experience in technology, media, IT and telecoms sector having worked in private practice and in-house in cable, PSTN and mobile as well as for the regulator across a number of jurisdictions including the UK, Central Europe and the Middle East. He has been working in the region for more than 8 years at TRA Bahrain where he has been responsible for a number of strategically important initiatives including the legal separation of the incumbent, the National Broadband Network project, review of the Licensing Regime and the rewrite of the Telecommunications Law.

Bio coming soon ……

Lynn Robinson became Director General of the International Institute of Communications (IIC), in March 2020.

Lynn is an experienced senior director and trustee / non exec-director, having held key senior leadership positions in the technology, built environment, regulation, accreditation and dental industries. She has extensive experience of professional membership bodies working within the full spectrum including, Regulatory bodies, Industry associations and Chambers of Commerce. Lynn is a well-known and established ambassador in these areas having led on many strategic programmes to aid engagement, growth, retention, change management, stakeholder and political engagement.

An experienced Trustee / Non-Executive Director as Vice Chair at Arnos Vale Cemetery Trust, a unique heritage site in the heart of Bristol (UK), Lynn is also a Trustee / Non-Executive Director at The Bristol and Bath (UK), Parks Foundation.

Reflecting on becoming Director General at the IIC at the outbreak of a pandemic, Lynn said, ‘these last two years have been like no other we have known, with many challenges coming our way. In 2020 we successfully pivoted the organisation through a digital transformation programme to maintain a full schedule of events and by increasing the outputs delivered. Transforming the programme enabled us to continue to deliver the professional service and increase our engagement with IIC members and stakeholder community to remain connected to them through such a difficult time.

As we move through 2022, I am delighted to return to a combined in-person and online programme and to continue to evolve the IIC in to the next phase, with the vision and strategic focus to deliver our objectives and to build on our growth, engagement and retention’.

Mohammad Abu Shawish joined Ooredoo Qatar in 2003, since then, having held multiple operational and management roles in Ooredoo, latest as Director Service Operation Center (SOC) since 2017.

Mohammad has extensive experience in operational transformation through leading NOC to SOC transformation during the recent years. He has also played key role in key operational processes reengineering, like, Incident Management, Change Management, Customer Problem Handling Management. In addition, he has significant contribution in Business Continuity Management through the certification process of Ooredoo and maintaining it since then. He is member of the BCMS steering committee in Ooredoo Qatar. Under his leadership SOC has created a team culture of solving customer issues together as one team and with priority. He and his team have significantly increased customer experience be driving MTTR for customer tickets down, improving tools and sharpening proactive monitoring.

As a reflection of the last 6 years as Director of SOC, Mohammad said: ‘In fast evolving technology domain, and the complexity of service operations, there was a need to become more efficient and faster, and for that reason, we have introduced SMART SOC platform, utilizing the digital transformation, Automation, and the Power of AI/ML, which helped us in faster Detection, Impact Assessment, and Action’

One of the most recent and major achievements, was leading Ooredoo Assurance team during FIFA World Cup Qatar 2022©. In which Ooredoo has successfully delivered the first 5G powered World Cup and has provided best in class customer experience for the visitors and the people of Qatar.

Mohammad holds Bachelor Degree in Electronics and Communication Engineering – 2002, PMP certified – 2011, and Master of Business Administration MBA from University of Aberdeen – 2021.