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GeUing telecom regulation right is not an easy job - and things will get even more complicated in the future as the boundaries of the telecom, IT and media industries blur. In theory, increasing competition generated by new entrants and emerging technologies should les en the need for sector-specific regulation. However, at the same time the amount and the complexity of telecorn regulations in the ED keeps on growing. A Shapiro and Varian have pointed out, "in theory, the regulation will wither away when no longer needed" (1999, p. 302).Unfortunatel y it looks like that in the real worl.d this is not the case. Therefore it is important to constantly evaluate whether or not telecom regu
lation is doing what it is supposed to do - to ensure more and healthier competition that will benefit the customers, the operators, and the whole economy. Th.is calls for new kinds of tools that are capable of measuring the total impact of telecom regulation. In this article we will introduce a new framework for performance measurement of telecom regulation in order to help the various stakeholders to evaluate how well telecorn regu1a.tion is achieving the strategic objectives of the regulation.
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