COVID-19: What Telefónica is doing to help

Telefónica has announced a number of efforts to help during the coronavirus crisis. These include:

• Ensuring its network is resilient and that it maintains stability and capacity.
• Giving Fusion and Movistar mobile customers an additional 30GB of data each month for three months at no charge.
• Increasing home entertainment options, focusing on sports and educational content, free of charge.
• Providing free access to its Movistar Junior app to Fusion customers.
• Committing to take similar steps in each country where they operate, depending on the evolution of the outbreak.
• Fundación Telefónica (Telefónica Foundation) has taken various steps to help, including:
  • Increasing educational content through two platforms, Scolartic and Conecta Empleo Platform. The former is aimed at teachers and trainee teachers and the latter at anyone interested in learning online. All content is free.
  • Partnering with the Red Cross on the #SumaFuerzas initiative. The Foundation has made an initial donation of €500,000, of which half is to go to providing safe spaces for homeless people and half to provide basic goods for particularly vulnerable people. It has also made available its 13,000 Telefónica Spain volunteers to the Red Cross for the development of virtual, telephone or digital assistance tasks.
• In the UK, Germany and Spain, Telefónica operates under the O2 brand.
  • In the UK O2 is investing £2 million a day to ensure network resilience, and has increased network capacity to cope with demand.
  • In Germany, customers now get free calls to all German landline or mobile numbers, and data caps have been removed for both business and consumer customers.
  • Customers in Spain have been given the ability to use WiFi calling and VoLTE (Voice Over Long Term Evolution) at no extra charge.

Click here for more on what Telefónica is doing to help.