By Tim Hogg
Government policy, regulation and competition law all aim to make a positive difference for consumers, and are afterwards judged by whether consumers actually benefited. Improving consumer outcomes is what gives policy its focus. Our common understanding of what constitutes a consumer benefit – how we define consumer outcomes – is therefore a crucial element in policymaking, regulation and competition law.
DownloadPrice, quantity, quality, innovation and choice have been the main ways we measure consumer outcomes. It’s time, says TIM HOGG, to widen the scope to holistic outcomes, including relationships, fairness, truth and privacy – in the ‘sociology of technology’.
- Intermedia Issue:
- Volume 46, Issue 04
- Issue Date:
- December 2018
- Theme:
- Content: innovation, regulation and markets
Tim Hogg
Consultant, Oxera Consulting LLP, UK 
