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By Tim Hogg

Government policy, regulation and competition law all aim to make a positive difference for consumers, and are afterwards judged by whether consumers actually benefited. Improving consumer outcomes is what gives policy its focus. Our common understanding of what constitutes a consumer benefit – how we define consumer outcomes – is therefore a crucial element in policymaking, regulation and competition law.


Price, quantity, quality, innovation and choice have been the main ways we measure consumer outcomes. It’s time, says TIM HOGG, to widen the scope to holistic outcomes, including relationships, fairness, truth and privacy – in the ‘sociology of technology’.

Intermedia Issue:
Volume 46, Issue 04
Issue Date:
December 2018
Content: innovation, regulation and markets
Tim Hogg Tim Hogg Consultant, Oxera Consulting LLP, UK

Volume 46, Issue 04 Features

EDITORIAL 31.12.2018 Marc Beishon
MANY MESSAGES FROM MEXICO 31.12.2018 Marc Beishon
FOLLOW THIS 31.12.2018 Stuart Cunningham
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