New: March Intermedia now available – see more
Government policy, regulation and competition law all aim to make a positive difference for consumers, and are afterwards judged by whether consumers actually benefited. Improving consumer outcomes is what gives policy its focus. Our common understanding of what constitutes a consumer benefit – how we define consumer outcomes – is therefore a crucial element in policymaking, regulation and competition law.Download
Price, quantity, quality, innovation and choice have been the main ways we measure consumer outcomes. It’s time, says TIM HOGG, to widen the scope to holistic outcomes, including relationships, fairness, truth and privacy – in the ‘sociology of technology’.
We give innovators and regulators a forum in which to explore, debate and agree the best policies and regulatory frameworks for widest societal benefit.
Insight: Exchange: Influence
We give members a voice through conferences, symposiums and private meetings, as well as broad exposure of their differing viewpoints through articles, reports and interviews.
The new website will make it easier for you to gather fresh insights, exchange views with others and have a voice in the debateTake a look Learn more about our updates
You are seeing this because you are using a browser that is not supported. The International Institute of Communications website is built using modern technology and standards. We recommend upgrading your browser with one of the following to properly view our website:Windows
Please note that this is not an exhaustive list of browsers. We also do not intend to recommend a particular manufacturer's browser over another's; only to suggest upgrading to a browser version that is compliant with current standards to give you the best and most secure browsing experience.